Client: Ozone IT
Ozone IT contracted us to build a bespoke support ticket management system to manage their requests and work including service plans. The system collated support requests from their clients, handled the client communication, tracked technician time spent and produced reports for ticket lifespan and engineer efficiency. The system was built in ASP.Net with a SQL Server backend and also communicated with an email inbox to manage inbound and outbound email.
Unfortunately this web system is no longer available.